Downtown Airporter - Affordable, Convenient Transportation

Frequently Asked Questions

Welcome to the Downtown Airporter Service!

When do you operate?

The Downtown Airporter provides service between SeaTac Airport and the major downtown hotels 24 hours a day. During peak travel times (4 am - 8:30 pm daily), we leave the airport and hotels about every 30 minutes. During off peak times (8:30 pm - 4 am daily), reservations are required because we provide service on an "as needed" basis - please book online or call our reservation center at 855-566-3300.

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How do I make a reservation?

To book your Downtown Airporter ride, click on the "Book Online" button on the top-right of this page. You'll need a valid email address, a credit card and a working printer. After you've submitted your reservation, we'll email you a Boarding Pass to print and give to your driver as proof of payment. You can also call our reservation center, 24 hours a day, at 855-566-3300.

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Do you accept walk-up reservations?

We strongly recommend you book your rides in advance. We welcome walk-ups during our scheduled times and will accommodate you if at all possible. Our service runs on a 30 minutes schedule during peak travel times (4 am - 8:30 pm, daily), and on an "as needed" basis during off-peak times (8:30 pm - 4 am). During off-peak times, reservations are recommended. Please book online or call us at 855-566-3300 to schedule your ride. Your hotel concierge can also assist you.

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How much does the Downtown Airporter service cost?

Our adult fares are $15 per person, one way, or $25 per person, roundtrip. Children 12 and under ride free, one for each paying adult.

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Do you have special children's fares?

Yes - children 12 years or younger ride free, one for each paying adult.

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How do I pay for service?

When you book online, a credit card is required. You may pay the driver or our booth agent directly with cash, local check, credit/debit card or traveler's check on the day of travel. We accept all major credit cards (MasterCard, Visa, American Express, Discover and Diners). We also accept MasterCard and Visa debit cards.

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Is gratuity (tip for driver) included in the fare?

Gratuity is not included in the Downtown Airporter fare. A tip for a job well-done is optional, and is greatly appreciated. The customary gratuity for this type of service is 15-20%.

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What downtown hotels do you service?

We service the following downtown hotels: Crowne Plaza, Westin, Sheraton, Renaissance, Fairmont Olympic, Warwick, Hilton and Grand Hyatt. Please click on the Schedule option on the top menu to see pick-up and drop-off times at the airport and hotels.

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How do I change or cancel my reservation?

Please contact us as soon as possible to change or cancel your reservation. Call 855-566-3300 and reference your confirmation, or email sales@downtownairporter.net.

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Where are you located at SeaTac Airport?

The Downtown Airporter check-in is located on the 3rd floor of the parking garage, at Island 2. From baggage claim, cross a skybridge, which takes you to the parking garage, then go down to the 3rd floor. Please follow the signs to Island 2, located near the purple elevator banks. If you need help finding us, call 855-566-3300.

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What are your luggage policies?

Baggage Policy:

  • Baggage will be limited to two standard-sized checked pieces of luggage (each piece not to exceed 70 pounds and/or 62 inches total dimensions) and two carry-ons (not to exceed 45 inches total dimensions per fare-paying guest). Additional luggage or over-sized pieces may be subject to an extra seat charge. Please provide an accurate baggage count when booking your ride.
  • Normal Wear and Tear: We are not responsible for marks, scratches, broken handles, or other damage that is associated with normal use, wear and tear of luggage.
  • Carry-On Items: We do not check luggage. All items are considered "carry on" luggage. We are not responsible for loss or damage to items carried onboard the vehicle unless it can be shown that the company was in some way negligent.
  • Notification of lost items or damage: Downtown Airporter must be notified of any loss or damage within 24 hours of transportation. We will make every effort to locate your item for you.
  • Lost Items: Lost items that are recovered will be retained for 30 days and will be available for pickup on a will-call basis at our office (800 SW 16th St., Renton, WA 98057) Monday through Friday, 8 a.m. -5 p.m. After 30 days, unclaimed items will be disposed of.

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Do you provide car seats?

We keep a limited number of standard children's car seats (for children up to 4-years-old) available for our guests at SeaTac Airport. If you need a car seat, request one when you make your reservation.

We do not have Infant Car Carriers, or Booster Seats available. If you require an Infant Car Carrier, Booster Seat, or prefer to use your own car seat we can store them for you while you are in Seattle (or on your cruise) and will have them available to you when you are ready to return to SeaTac Airport.

(NOTE: Storing your car seat requires an Advance Round-Trip Reservation.)

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Can I bring a pet on the Downtown Airporter?

Small pets are allowed and will be carried when in an appropriate container with outside dimensions not to exceed 27" long x 20" wide x 19" high that can fit at your feet in the vehicle. We must be notified at time of booking. Exceptions: Service animals, including Seeing Eye, Hearing Impaired and certified Search dogs, when properly harnessed or leashed, will be carried free of charge. The dogs will not be permitted to occupy a seat, but must lie at the owner's feet.

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What is your privacy policy, if I provide my email address?

Privacy Policy: When you provide an email address when you book with us, either online or over the phone, we will email your ride confirmation to you, a survey and one email with rider discounts. If you do not want to receive further emails from us, simply opt out when you receive the enewsletter and you will be removed from our mailing list.

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More rider info and policies –liability, unruly passengers, licensed and bonded

  • Licensed, bonded and insured.
  • Limitations of Liability: Carrier will not be liable for delays caused by accident, breakdown, poor road conditions, snow storms and other conditions beyond its control and does not guarantee to arrive at, or depart from any point at any specific time in case of conditions beyond carrier's control. Any expenses incurred as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
  • Unruly Passengers: In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver's judgment, is unruly or disruptive. This includes those under the influence of alcohol or drugs, or who are incapable of taking care of themselves, or whose condition, conduct or behavior may be objectionable to other passengers.

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